15% off your first order.

Free shipping on order over £49.

How can we help?



What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

How do i change my order information?

Double check your gear and the total amount in your shopping bag before you complete your order. It happens during online shopping and no worries! But when something wrong happens, we recommend you to contact Customer Support once you realize you need to change the shipping address. We will help you to change it if the package has not been shipped out.

How can I check the status of my order?

You are able to check your order status through your own Baleaf Account or the order confirmation email.

Usually, the order number will be like #baleafuk1111.

If I get a gift, how can I exchange the item?

We’d like to help you with it for sure! Please kindly send the gifter's full name or email address to uk@baleaf.com for our further check the order information for you.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Why did I only receive part of my order?

Not to worry, it's on its way! While we do our best to ship your order all in one package, due to the multitude of warehouses we are utilizing, your order might be separated into several shipments. However, if you did not receive multiple tracking numbers, please feel free to reach out to our Customer Support.

When will my order ship?

United Kingdom Shipping Costs (1-3 business days to process the order): 

For now, we only offer Express Shipping (6-9 Business Days) To the United Kingdom. $30 Shipping Fee For Every Order.

Where are your products shipped from?

All of our products are stored and shipped from Fulfillment centers located in China.

How can I return my item(s)?

For customers, we accept returns with original packaging and tags intact, within 30 days of receiving. Here is the Return Policy. You can contact us and send an email to uk@baleaf.com directly.

Can I exchange my item?

We are sorry, but we are unable to process exchanges at this time.

you need contact us and send an email to uk@baleaf.com directly.


Will I be charged international transaction fee?

Our website provides services around the world. Therefore, consumers will have international transaction fee when making transactions with certain credit cards. If the actual amount you pay is greater than the transaction amount, please contact the card issuing bank for inquiries. If you use PayPal to pay, there will not be international transaction fee.

What payment methods do you accept?

We accept all major credit cards (VISA, MasterCard, AMEX, DISCOVER,Maestro,JCB,Dinners Club), PayPal. Please note that consumers will have international transaction fee when making transactions with certain credit cards.

What currency are payments transacted in?

Please note that all prices on site are listed in GBP. Customers should pay in GBP.


How can I get the first purchase code?

Hi there, usually you will get a welcome email with the first purchase code inserted if you subscribed our website. We recommend you to check the email first. In case you still can not find it, please contact our Customer Support for further help.

The discount code was not used successfully when I paid, what should I do?

No worries! If you already pay the order, we recommend you to contact our Customer Support with the code name and your order number. We will arrange a partial refund equals to the discount code on your order.

We want to buy your products in bulk, do you have wholesale sales?

We do offer wholesale sales. If you are interested, we recommend you to provide the information of quantity of the size/color of the items you want to uk@baleaf.com for further check.

How to use my discount code/gift card?

If you get a discount code/gift card to use, we recommend you to apply it at the checkout.

Get in touch

Have questions about your order, or a general enquiry?